Qwest Communications seeks relief

March 8, 2004 at 1:10 PM

SEATTLE, March 8 (UPI) -- Qwest Communications has asked Washington state regulators to end an agreement to hold it liable for its quality of customer service.

However, the state Utilities and Transportation Commission says that they are reluctant to allow the company to drop this added assurance that Qwest will do good by its customers, the Seattle Post-Intelligencer reported Monday.

This year, in accordance with a deal made with the commission, Qwest will pay $1.9 million in credits for failing to meet five of eight service standards that the company agreed to as a condition of its merger with USWest Communications in 2000.

"It's not as if we're going to get away with anything," said Mark Reynolds, Qwest's regulatory director. "If anything changes, our service is going to get even better."

That's because a few dozen new telephone outfits have changed competition in Washington so dramatically that Qwest workers know they must perform to customers' expectations or risk losing them, he said.

And service has improved. Qwest's penalties have decreased since the company was first assessed $3.2 million in customer paybacks in 2001.

Like Us on Facebook for more stories from UPI.com  
Latest Headlines
Top Stories
Ford recalls 432,000 North American vehicles over software bug
Compact cannon for British armored vehicles
New Zealand military receives medium heavy military trucks
BBC to lay off 1,000 people to make up for $234M in lost revenue
U.S. proposes tighter pipeline spill rules